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The following terms & conditions apply to all orders shipped from Hendrick Motorsports.
Prices, styles and availability are subject to change without prior notice. At time an order has been placed, the customer agrees to the item's price and quantity purchased. He or she agrees to the shipping charge added to the purchase as well.
Once an order has been processed and shipped, that order cannot be cancelled.
The Hendrick Team Store proudly accepts Mastercard, Visa, Discover and American Express. If a customer wishes to pay for a purchase via money order, we must receive the money order within 10 business days of the date he or she placed the order. If a customer orders an item available for pre-order, he or she should not send in his/her payment until that item arrives. When the item arrives, we will contact the customer.
Please note: We do not accept cash money or personal checks through the mail.
Most orders require a signature upon delivery. Please have merchandise shipped to a street address of business/residence where it can be received and signed for during normal hours.
If the item/items our customer ordered are in stock, please allow 5-10 business days for delivery. If a customer asks for express delivery, that package will deliver on the date requested.
The Hendrick Team Store proudly uses UPS as our primary carrier. UPS offers guaranteed time-definite and day-definite delivery based on your shipment's destination. To better understand UPS' shipping services, please click on the link below:
Please note: When reading over these services, please understand that unless an order is being shipped Next Day Air, UPS does not count the day an order is placed as a business day. In other words, if a customer orders a product to be shipped 2nd Day Air on a Monday the 13th, the package will not be delivered until Wednesday the 15th.
Please note: UPS Ground delivers to a residence Monday-Friday. USPS delivers Monday-Saturday, excluding Federal Holidays.
At our location, UPS pick-up is Monday-Friday at 3:00pm EST. If a customer chooses to have an order shipped express, that order must be submitted (on the date the order is to ship) by 2:30pm EST. Items shipped via express delivery must be in stock at the time of purchase. If a customer wishes us to send a pre-ordered item via express delivery, we will be happy to do so. However, the item will ship express upon its arrival.
In-stock items ship out of our warehouse within five-ten business days. Whether a customer orders within or outside the continental US, the shipping fee shown to him or her at checkout is the guaranteed maximum for a single shipment to the "ship to" address he or she provided to us.
ORDER CANCELLATIONS/PRE-ORDERS
Please understand that once a customer has placed a pre-order with our company, he or she has contracted us to ship the item ordered upon arrival. Unless we have received a written notice from our customer in advance of shipment stating that he or she no longer wants the item ordered, the item ordered will ship as scheduled. To send a cancellation notice, please e-mail us at teamstore@hmsracing.com.
On occasion, orders or parts of an order are cancelled.
Some reasons are:
- Item(s) not available.
- Difficulty in processing your payment information.
- Cannot ship to address provided.
- Duplicate order was placed.
If your order is cancelled, you will receive an e-mail stating that your order was cancelled. You will not be billed for any cancelled items.
At the Hendrick Team Store, we strive to keep our shipping costs down. As a result, we use two carriers: UPS and USPS. At checkout, the shipping charge for an order is calculated automatically based on charges set forth by those two carriers. Shipping charges are calculated by size and weight of a package, as well as, the zone to which a package is being shipped.
INTERNATIONAL SHIPMENTS
Currently, the only country we ship to outside the USA is Canada. We ship to Canada via USPS. We do not ship via any other carrier.
ALASKA AND HAWAII
Orders shipped to Alaska and Hawaii must be shipped via UPS 2nd Day Air or USPS. If a customer lives in these two states, he or she must choose one of these two options to have his or her package shipped UPS 2nd Day or USPS. If a customer does not choose either of these two options, his or her order will be manually modified to reflect one of the services.
The Hendrick Team Store is proud to ship product to our friends in the Military. Orders shipped to an APO/FPO address are automatically shipped via USPS at a lesser rate in most cases. If permitted, shipping rates will be manually modified on these orders to reflect the lesser charge.
BULK ORDERS
The Hendrick Team Store is proud of the fact that many of our customers purchase die-cast from us in bulk. When we say bulk, we mean cases at a time. For those of you who purchase in bulk, please be aware that UPS may not be able to accurately calculate your exact shipping charge at checkout. In most cases, our system will send up a red flag stating that the shipping charge for your order cannot be calculated. If you see such a message, please proceed with your order. We will contact you with a shipping charge.
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